By engaging the services of Great Northern Air & Refrigeration, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.
We offer Residential and Commercial Air-Conditioning services, including Chemical Cleans, Installations, Breakdowns, and Preventative Maintenance. Services are subject to availability and confirmed via written agreement.
We operate within Far North Queensland (FNQ). Any services outside our standard service area may incur additional travel fees.
All quotations provided are valid for 30 days unless otherwise stated. Prices may be subject to change after this period.
Payments are due upon completion of the service unless prior written arrangements have been made.
We accept cash, credit cards, and bank transfers. Late payments may incur additional fees.
Appointments are confirmed only after we receive a booking confirmation from the client. Unconfirmed bookings may be cancelled at our discretion.
Clients must notify us of cancellations or rescheduling at least 24 hours before the appointment.
Cancellations within 24 hours may incur a fee of up to 20% of the quoted service cost.
Clients are responsible for ensuring clear and safe access to the premises. This includes the removal of obstructions and securing pets.
We reserve the right to refuse service if conditions are deemed unsafe for our staff or equipment.
We provide a warranty on workmanship, valid for a specified period, as discussed during the service agreement.
Any defects in parts or materials provided by us will be addressed in accordance with the manufacturer’s warranty.
We are not liable for pre-existing issues, unrelated damages, or delays caused by external factors.
Liability is limited to the cost of the service provided.
Clients may provide their own parts, but we cannot guarantee their performance or suitability.
Parts supplied by Great Northern Air & Refrigeration are covered by the manufacturer’s warranty.
We adhere to all environmental laws and regulations, including proper refrigerant handling and waste disposal.
We may recommend maintenance schedules for optimal system performance. Clients are responsible for adhering to these recommendations.
Client information is collected for service delivery purposes and is protected under Australian privacy laws.
Our services are limited to the agreed scope of work. Additional tasks not covered in the initial agreement may incur extra charges.
In the event of a dispute, we encourage clients to contact us directly to resolve the issue amicably.
We reserve the right to update these Terms & Conditions without prior notice. Updated terms will be made available on our website.
These Terms & Conditions are governed by the laws of Queensland, Australia.
For any questions or concerns, please contact Great Northern Air & Refrigeration at 0478 505 747 or info@airgreatnorthern.com.